.jpg)
.jpg)
.JPG)
Islandhopping Greece operates in accordance with the European Package Travel Directive. All payments for services that fall under this EU law are protected by insurance protection that guarantees you a refund in the unlikely event of insolvency. This means that no matter whether you book your trip with a French, Dutch, German or Greek agency, we all have to comply with the European Package Travel Act.
All agreements are concluded in writing or by telephone if the information necessary for the agreement has been provided and Island hopping Greece has sent you a confirmation/invoice.
The organizer's offer is without obligation. If necessary, he can revoke the offer, even after your acceptance of the offer and its confirmation by him. The organizer must make the revocation as soon as possible, but in any case within 24 hours (trips to Europe and Mediterranean countries) and within 48 hours (trips to other destinations) respectively from the day of acceptance, stating the reasons. If you accept the offer on the weekend, the organizer's withdrawal period begins on Sunday evening at midnight, unless this day is followed by a generally recognized public holiday, in which case the withdrawal period begins at midnight on the last public holiday.
All agreements are confirmed in writing by email. Inaccuracies must be reported within 7 working days of receipt of the confirmation.
When you book flights, you will receive an invoice immediately. If your booking is made:
When you book land arrangements (a combination of transfers, possibly carrental, ferries and accommodation), you will receive an invoice immediately. If your booking is made:
Accepted payment methods: Islandhopping Greece accepts major credit and debit cards, Bancontact, Ideal and for bookings made at least 14 days before the travel date, we also accept bank transfers.
The published travel sum is per person, unless otherwise stated. It includes the services and facilities described in the published packages.
You may terminate the travel contract before the start of the package tour. If you do this, then you are obliged to compensate the organizer for the damages he has suffered as a result of the termination. These damages amount to a maximum of one times the travel sum.
Cancellation of a flight is always charged at 100%.
Unless the organiser agrees otherwise with you, the percentages agreed below (fixed damages) based on the time of cancellation, the cost savings and the income the organiser obtains by selling the cancelled trip, in addition to the booking fee due:
In this context, the amount of the trip means the price published by or on behalf of the organizer, excluding booking fees and insurance premiums.
Article 1. Introduction
Article 2. Information provided by the travel organiser
Article 3. Information provided by you
Article 4. Confirmation/Withdrawal by the travel organiser
Article 5. Changes made by the travel organiser
Article 6. Help and Assistance
Article 7. Performance of the agreement and liability of the travel organiser
Article 8. Your rights
Article 9. If you want to cancel
Article 10. Payment
Article 11. Your further obligations
Article 12. Complaints
Article 13. Disputes
Article 14. Compliance guarantee
These traveller terms are applicable to package travel agreements, which the organiser enters into with you, as a traveller.
These traveller terms can also be declared applicable to single travel services, such as accommodation, car rental and shuttle bus journeys. The organiser shall explicitly state this in the offer, in such cases.
As a traveller you are entitled to cancel the travel agreement without having to provide a reason within 24 hours of its conclusion, unless this right is excluded in the offer by use of the term: definitive booking. The term traveller in this context refers exclusively to the main booker/booking party. You do not have a right of withdrawal in the event that the travel agreement is entered into within 8 weeks prior to departure, nor in the case of "cruise travel".
Working days: Monday to Friday from 9 a.m. to 5.30 p.m. and Saturday from 10 a.m. to 4 p.m., with the exception of public holidays recognised in Greece, unless the trader expressly states otherwise.
Weekend: time between Friday 5.30 p.m. and Sunday evening midnight.
The organiser or, on behalf of the organiser, the retailer, has provided you with the standard information required by law and the main characteristics of the travel services prior to the conclusion of this agreement.
The organiser may subject the conclusion of a travel agreement to the condition that you take out travel insurance, and may also request proof of such insurance.
The organiser accepts no responsibility for general information in photos, leaflets, advertisements, websites and other information carriers, if these have been drawn up or published by third parties.
If the offer of the organiser is available online, the details stated in this offer shall form part of the agreement, unless otherwise specified in the offer. An organiser's online offer can change quickly. If you want to be able to prove at a later stage what the offer exactly entailed, make a printout of the screen (print screen) that shows the offer of the organiser.
Without prejudice to the above, you shall remain responsible for obtaining additional information on passports, visa requirements and any health-related formalities (including about vaccinations) from the relevant authorities, and you must also ascertain in good time before departure whether or not the information previously obtained has changed.
In the case of air travel, the travel organiser will inform you of the identity of the airline providing the transport as soon as it is known to the organiser. The definitive departure and arrival times for transport components will be stated in the travel documents.
You must provide all information regarding yourself and the travellers for which you have made a booking that could be of importance in the conclusion or performance of the agreement in good time, before the agreement is entered into. This shall in any event include your mobile telephone number(s) and email address(es).
You must indicate any details regarding your own physical and mental condition, and regarding the capacity or composition of the party you have made a booking for, which could be of importance to the proper performance of the travel package.
If you fail to comply with your obligations to provide information, this may result in the organiser or someone on his behalf excluding said traveller(s) from (further) participation in the travel package. In such cases, all associated costs will be charged to you.
You may ask the organiser to change the travel offer for medical reasons and other reasons. The organiser shall inform you of any related costs. The organiser is not required to meet such a request. If the organiser decides to do so, you must pay the costs associated with the change.
The agreement is concluded as a result of your acceptance of the offer of the organiser, including the terms and conditions declared applicable and receipt of the statutory information. Upon or immediately after conclusion of the agreement, you will receive a confirmation, and/or an invoice
In the case of package travel agreements concluded by telephone, you are only bound by the agreement after the organiser has confirmed the travel package. This confirmation should preferably be made in writing (including by email). If you make a (down) payment, it will in any case serve as proof that you have accepted the organiser's offer.
The offer of the organiser is free of obligation. Where necessary, the organiser may withdraw the offer, including after you have accepted the offer and after confirmation by the travel organiser. The withdrawal must take place as quickly as possible, in any event within 24 hours (travel packages in Europe and the Mediterranean Sea countries) or within 48 hours (travel packages to other destinations) after the date of acceptance, giving reasons. If you accept the offer over the weekend, the deadline for withdrawal by the organiser starts at midnight on Sunday evening, unless it is followed by a generally recognised public holiday, in which case the withdrawal period starts at midnight on the last public holiday.
In all cases where you are entitled to a refund of payments already made by you, the organiser shall do so without delay, but in any case within 14 days after the right to a refund has arisen.
Manifest errors and/or mistakes shall not be binding on the organiser. Such errors and mistakes are errors and mistakes that are or should be recognisable as such at first sight from the point of view of the average traveller.
The organiser has the right to change the travel agreement if it concerns minor changes and if he has informed you in a clear, understandable and prominent manner and in good time. You may not reject this change.
. If the organiser is obliged to make a substantial change before the start of travel, he shall inform you in a clear and comprehensible manner and ask you whether you wish to accept the proposed changes or cancel the travel agreement free of charge. If the changes imply a reduction in the quality or cost of the travel package, the organiser shall at the same time make an appropriate proposal to reduce the price of the package. Significant changes are understood to mean changes in the main characteristics of the travel services within the meaning of Article 2.1.
For travel packages commencing 14 days or later after notification of the change as referred to in the previous paragraph, you must inform the organiser of your decision no later than 48 hours after receipt of the notification. For travel packages commencing within 14 days after notification, you must inform the organiser of your decision without delay and in any case within 24 hours. If you fail to communicate your decision within the set period, you will be deemed to have accepted the changes.
Up to twenty days before commencement of the travel package, the travel organiser may increase the travel sum by no more than 8%, but only if that is due to:
The organiser may include in its additional terms and conditions that it reserves this right to increase the price even in the event of an increase in the exchange rates which are relevant to the travel package.
You are entitled to a price reduction less the administrative costs actually incurred if, for the
same reasons, the costs as described in this article decrease.
If the organiser increases the travel sum by more than 8% within the limits of Article 5.4, you shall have the right to reject this increase and the right to terminate the travel agreement free of charge. In that case, Articles 5.2 and 5.3 shall apply.
By way of derogation from Article 5.4, the organiser shall no longer change the travel sum from the date on which the full travel sum must have been paid in accordance with the terms and conditions of the organiser and you have actually paid the travel sum.
If you do not accept the changes and the organiser cannot offer you an alternative travel package or if you do not accept this, the organiser shall refund all amounts paid by you without delay and in any case within 14 days of cancellation. If you accept the alternative offer, you are entitled to an appropriate price reduction.
The organiser shall offer help and assistance if you experience difficulties. This also applies to unavoidable and exceptional circumstances as a result of which the travel package does not proceed in accordance with the expectations you could reasonably have on the grounds of the agreement. This assistance shall consist of adequate information on medical services, local authorities, consular assistance and support in using communication and finding alternatives. The party responsible for the circumstances giving rise to such help and assistance shall bear the costs thereof.
In the event that these difficulties are the result of intent or negligence on your part, the costs incurred by the organiser shall also be borne by you. These costs shall not exceed the costs actually incurred by the organiser and any third parties it has engaged.
If transport forms part of the travel package and your return cannot be arranged for on the agreed date due to force majeure, you shall be entitled to a maximum of three (3) free nights in equivalent accommodation, if possible. This limitation of 3 nights shall not apply to disabled persons and their companions, pregnant women, unaccompanied minors and persons in need of specific medical assistance, provided that they have informed the organiser of these special circumstances at least 48 hours before commencement of the travel package.
The organiser is responsible for the performance of the travel agreement in accordance with the expectations that you may reasonably have on the grounds of the agreement. If a certain part cannot be performed in accordance with the agreements and you have immediately informed the organiser thereof, the organiser shall ensure that the agreement is performed in accordance with the agreements. This unless it is impossible or involves such high costs that you cannot reasonably require the organiser to do so.
Where a significant proportion of the services cannot be provided, the organiser shall ensure that suitable alternatives of at least equivalent quality are available free of charge. During the period that the travel agreement is not performed in accordance with what you may reasonably expect on the grounds of the agreement, and also if the alternatives offered are of lower quality, the organiser shall offer an appropriate price reduction.
You have the right to reject the proposed alternatives if they are not comparable with what has been agreed in the travel agreement. If the alternative offered is of inferior quality, you may reject it if the price reduction offered is insufficient.
In assessing the alternative and/or the price reduction offered, account shall be taken of objective criteria which are apparent from the alternative offer. This shall include the following circumstances:
This assessment will also take into account:
. You may remedy a shortcoming and are entitled to reimbursement of necessary expenses
incurred in this respect, if:
a. You have informed the organiser in good time that the travel package will not be performed
in accordance with the expectations you may reasonably have and the organiser does not
remedy this shortcoming within a reasonable period set by you, or if the organiser indicates
that he is unable to remedy the shortcoming;
b. The shortcoming must be remedied immediately.
If the shortcoming has significant consequences for the performance of the travel package and the organiser has not remedied it within a reasonable period of time, you may terminate the agreement free of charge. In that case, you are entitled to compensation and/or a price reduction. This is without prejudice to your right, if transport is included in the travel package, to repatriation free of charge with an equivalent transport service.
The liability of the organiser for loss suffered by you shall be limited to three times the travel sum unless there is intent or deliberate recklessness on the part of the travel organiser. The organiser may not exclude or limit his/her liability for loss arising from injury to the traveller.
The organiser shall not be liable for the failure in the performance of an obligation if it is attributable to you, a consequence of unavoidable and extraordinary circumstances or attributable to a third party not engaged by the organiser in the performance of the travel services.
Where a service covered by the travel agreement is subject to a treaty or an EU Regulation, the organiser may invoke an exclusion or limitation of liability granted or allowed to a service provider as such under that treaty or Regulation. In the event of cumulation of compensation or price reduction within the meaning of this article, the organiser may offset the compensation against each other.
You may request that the organiser replace you with another person. This is subject to the following conditions:
The booking party, you and the person substituting you shall be jointly and severally liable vis-à-vis the travel organiser for payment of the part of the travel sum still owed, the amendment fee, surcharges and other costs resulting from the substitution.
At your request, the organiser shall make these costs transparent and, if you so request, shall provide you with documents showing these costs.
The organiser shall indicate in the confirmation the time at and manner in which the organiser will make the travel documents available to you.
If you have not received your travel documents by the time specified by the organiser, but no later than 5 working days before departure, you must immediately inform the organiser or the retailer.
If the organiser is no longer able to meet his obligations due to financial insolvency, performance of a travel package by another party or a refund of the travel sum, or if the travel package has already been partially enjoyed, a proportional part thereof, shall be guaranteed.
You may cancel the travel agreement before the start of the travel package. If you do this, you will be obliged to compensate the organiser for the loss he suffers as a result of the cancellation. This loss amounts to a maximum of once the travel sum.
L'annulation d'un vol est toujours facturée à 100 %.
Unless the organiser agrees otherwise with you, the percentages agreed below (fixed loss) based on the time of cancellation, any expected cost savings and income the organiser obtains from still selling the cancelled travel package, in addition to any reservation costs due, shall apply:
In this context, the travel sum is defined as the price published by or on behalf of the organiser, excluding reservation costs and insurance premiums.
If you cancel the travel agreement, you will be required to pay these cancellation costs. If no fixed cancellation costs have been agreed, the organiser shall, at the request of the traveller, provide a justification of the cancellation costs charged.
If a travel package is composed of different parts to which different cancellation provisions apply, the specific provisions of the service provider that apply to each part shall apply. At the latest at the time of booking, the organiser shall communicate whether specific cancellation provisions apply to parts of the travel package.
If a traveller from a travel group cancels his share of a travel agreement for a joint stay in a hotel, apartment, holiday home or other accommodation, cancellation costs shall be due. The organiser shall calculate these costs on the basis of the provisions of the following paragraph.
If the size of the remaining group appears in the price table for this accommodation, the organiser shall make a proposal for an amendment to the remaining traveller(s) for the same period and in the same accommodation, appropriate to the new group size. For the traveller(s) referred to above, the travel sum shall change in accordance with the price table. The regular payment rules applied by the organiser shall apply to payment of the modified travel sum. If the modified offer is not possible or if the travellers do not accept it, the agreement for all travellers shall be cancelled and all travellers shall be charged a cancellation fee.
The total amount of cancellation fee and changed travel sums shall not exceed the total travel sum of the original travellers. The organiser shall deduct any surplus from the new travel sum.
Cancellations sent on non-working days are considered to have been received by the organiser on the next working day. Cancellations outside office hours but on a working day before opening hours are considered to be received by the organiser on this working day. Cancellations outside office hours after working hours will be deemed to have been received by the organiser on the following working day.
If unavoidable and exceptional circumstances occur at the destination or in the immediate vicinity, which have a significant impact on the performance of the travel package, and the travel package has not yet started, you may cancel the agreement free of charge and the organiser shall refund all prepaid monies. In this case, you shall not be entitled to compensation.
Before concluding the travel agreement, you will receive information from the organiser as to when the travel sum must have been paid (in full). The organiser may require a deposit. He shall communicate the amount of the deposit before or at the time of conclusion of the travel agreement. If you have not fulfilled your financial obligations at the time specified by the organiser, you will be in default by operation of law.
In you are in default, you will be issued with a payment demand by or on behalf of the organiser, and will be given a period of 14 days during which still to meet your obligations. Please be aware that If payment has still not been made by that time, the agreement will be deemed to have been cancelled as of that day. The organiser will deduct the cancellation fee from the amounts already paid. If the departure date is within these 14 days, you must pay the full travel sum at the latest 24 hours before the departure date.
If you have not paid on time you shall owe the statutory interest on the amount due from the date of default. After receiving a demand for payment, you shall also be required to pay the extrajudicial collection costs referred to in Article 10.4.
The extrajudicial costs amount to a maximum of 15% in the case of a travel sum of up to €2,500; 10% of the next €2,500; 5% of the next €5,000 and 1% of the amount above this. The travel organiser may deviate from the stated amounts and percentages in your favour.
You are required to comply with all instructions issued by or on behalf of the organiser, and are liable for damage or loss caused by your actions. This is to be evaluated according to the standard of the conduct of a well-behaved traveller.
If you cause or may cause hindrance or nuisance to such an extent that proper performance of a travel package is or could be impeded, the organiser may exclude you from the travel package or the rest of the travel package, if you cannot reasonably expect of the travel organiser to comply with the agreement. The costs arising from this shall be borne by you.
You are required to avoid or limit any loss on your part as much as possible.
You must ascertain the exact time of departure for the return journey no later than 24 hours before the stated time of departure.
Without prejudice to Article 7, you shall immediately report complaints about the
performance of the agreement on site, so that a solution can be sought. In this context, you
must report – in the following sequence – to:
1. The appropriate service provider;
2. The tour leader or, if he/she is not present or available;
3. The organiser.
In the event that the failure is not resolved, and negatively affects the quality of the travel package, you must in any event communicate this immediately to the organiser.
If a failure is not resolved satisfactorily on site, the organiser shall ensure that there is a possibility to record it in the form of a complaint (complaint report).
The organiser shall ensure that there is information regarding the procedure to be followed on site, the contact details and availability of the persons involved.
In the event you fail to comply with the obligation to register a complaint in the manner indicated by the organiser, and as a result the service provider or organiser has not been given the opportunity to remedy the failure, you may lose any right to compensation (in whole or in part).
After the travel packageIf your complaint has not been resolved satisfactorily, you must submit it in the prescribed manner, within two months of the end of the travel package (or the service used), or after the original date of departure if the travel package has not taken place. You must enclose a copy of the complaint report, if available.
If the complaint relates to the conclusion of an agreement, it must be submitted to the booking office as quickly as possible, and in any event within two months of taking cognisance of the facts to which the complaint relates.
In event that you do not submit the complaint in good time, it will not be processed, unless you cannot reasonably be blamed for this.
The organiser shall respond to you no later than one month after receipt of the complaint.
1. If your complaint is not resolved satisfactorily, you may, if you wish to do so, bring the dispute before the court in Athens, no later than twenty four (24)months after you submitted your complaint to the organiser.
All rights of claim shall lapse two years after the end of the travel package or, if the travel package did not take place, two years after the original date of departure.
The laws of Greece are applicable to the agreements entered into, amended or supplemented on the basis of these travel terms and conditions, unless another country's law is applicable under mandatory rules.
Islandhopping Greece specializes in taylor-made programs for islandhopping tours across Greece. The advantage of island hopping is that you sail from one small world to another.
© 2025 Islandhopping Greece
